Chichester Business Park
TEL: 01243 771302
EMAIL: [email protected]
How much does UK delivery cost?
Fo all our information on delivery, go to our Delivery information page.
How much does International delivery cost?
You can see all our available international delivery options on our Delivery information page.
Can I exchange an item?
To avoid any confusion, we would prefer that you return your item for a full refund (see refund policy below) and then place a new order on our website for the item you would like instead.
How do I stop receiving marketing emails?
Emails we send will have an 'unsubscribe' option at the bottom of the email.
What is your refund policy?
If you are not happy with your purchase, items can be returned to us within 14 days. Please e-mail us within 7 days of receipt, stating reason of return. Returned items should be in original perfect condition, unused and in the original sealed packaging, complete with tags where applicable. Return postage cost is to be paid by customer and is not refundable. It is advisable to obtain proof of posting as we cannot be held responsible for goods which do not arrive.
Faulty/damaged/incorrect items: In the unlikely event of an item being faulty, damaged, or incorrect, we will issue a replacement and refund any return postage costs. If a replacement is not available then a full refund will be processed. Please contact us here within 30 days of your purchase. If we are not notified within 30 days of the purchase date, we reserve the right to refuse a refund.
When can I expect a reply to my call or email?
We aim to respond to any emails as soon as possible. We are in the office Monday - Friday 8am - 4pm, so any emails recieved over the weekend will be responded to on Monday.
An item is showing as out of stock. When will it be available again?
If an item is out of stock, then get in touch and we'll be able to give you a better idea of when it will be back in stock.
Do you offer gift receipts?
Sorry, we don't currently offer gift recipets. If you'd like us to remove the sales invoice from your parcel, if it's a gift, get in touch and let us know.
Can I change my order once it has been placed?
If you would like to add to your order, simply purchase these items through the CharacterWise website. If we have not yet dispatched your previous items, we will refund any additional postage costs that you have paid.
If you would like to cancel your order, please contact us to send a cancellation request ASAP, and include your order number with the request.
Can I place on order over the phone?
Sorry, but no we are currently only accepting orders that are placed on the CharacterWise website.
My item looks different to what I ordered. What do I do?
We’re very sorry if there has been a mistake with the order. Please contact us here and we will get back to you with a resolution ASAP. If possible, please include a photo of the item in your email.
I have a question about the product. How do I ask it?
We're always here to help, give us a call on 01243 771302 or email us at [email protected].
Is your site secure?
How long does a refund take?
Refunds will be processed straight away by us, and should appear on your statement within 2-3 days (or often much sooner).
What do I do if a product is faulty or damaged?
We’re very sorry if there's a problem with your item. Please contact us and we will get back to you with a resolution ASAP. If possible, please include a photo of the item in your email.