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About Our Returns Policy

We hope you'll be very happy with your items from CharacterWise, but understand that in some instance items may need to be returned. By law you have the right to cancel the purchase of most items within 14 days, without giving any reason. 

Cancellation Policy

When purchasing online you have the statutory right to cancel your order, for any reason, within 14 days (starting with the day your item is delivered). To cancel your order please send an email to [email protected] with your order number. 

Returns Policy

As well as your statutory cancellation rights, you can return all products (excluding earings) within 30 days, if the products are unused, undamaged and in their original packaging. Return postage is to be paid for by the customer, and it is adviced that shipment is tracked. 

In the instance that an item is faulty, damaged or inorrect we will issue a replacement as soon as possible, and refund and return postage costs. Where replacements are no longer available a full refund will be processed. 

To return an item, or report a damaged or faulty item please email us at [email protected] with your order number and details of your return. 

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